{"id":7852,"date":"2019-04-26T13:35:43","date_gmt":"2019-04-26T16:35:43","guid":{"rendered":"https:\/\/portal.economus.com.br\/?p=7852"},"modified":"2019-04-30T13:36:53","modified_gmt":"2019-04-30T16:36:53","slug":"pesquisa-ans-2019","status":"publish","type":"post","link":"https:\/\/cms1.com.br\/backup\/pesquisa-ans-2019\/","title":{"rendered":"Economus realiza Pesquisa de Satisfa\u00e7\u00e3o de Benefici\u00e1rios de Planos de Sa\u00fade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7852\" class=\"elementor elementor-7852\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6832cdc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6832cdc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d7d63b\" data-id=\"0d7d63b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5d3b38 elementor-widget elementor-widget-text-editor\" data-id=\"a5d3b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Entre os dias 18 e 21 de mar\u00e7o de 2019, o Economus realizou a \u201cPesquisa de Satisfa\u00e7\u00e3o de Benefici\u00e1rios de Planos de Sa\u00fade\u201d, prevista no Programa de Qualifica\u00e7\u00e3o de Operadoras (PQO), da Ag\u00eancia Nacional de Sa\u00fade Suplementar \u2013 ANS, de acordo com a Instru\u00e7\u00e3o Normativa DIDES 60\/2015 e suas altera\u00e7\u00f5es.<\/p><p style=\"text-align: justify;\">A empresa Data Censo, que conta com mais de 23 de atua\u00e7\u00e3o no mercado, foi a respons\u00e1vel pela condu\u00e7\u00e3o do estudo, realizado por amostragem e que teve como objetivo geral mensurar o grau de satisfa\u00e7\u00e3o dos benefici\u00e1rios com o servi\u00e7o prestado pelo Economus na assist\u00eancia \u00e0 sa\u00fade, em 2018.<\/p><p style=\"text-align: justify;\">Para isso, a pesquisa foi dividida em tr\u00eas blocos:<\/p><p style=\"text-align: justify;\">A) Satisfa\u00e7\u00e3o com Aten\u00e7\u00e3o \u00e0 Sa\u00fade;<br \/>B) Avalia\u00e7\u00e3o dos Canais de Atendimento com a Operadora; e<br \/>C) Avalia\u00e7\u00e3o Geral do Plano de Sa\u00fade.<\/p><p style=\"text-align: justify;\">O estudo pode ser consultado na \u00edntegra, <a href=\"https:\/\/www.economus.com.br\/wp-content\/uploads\/2019\/04\/RELAT\u00d3RIO-ECONOMUS-ANS-2019.pdf\" target=\"_blank\" rel=\"noopener\"><strong>clicando aqui<\/strong><\/a>.<\/p><p style=\"text-align: justify;\">Al\u00e9m disso, tamb\u00e9m disponibilizamos em nosso portal de servi\u00e7os (site), os seguintes documentos:<\/p><p style=\"text-align: justify;\">&#8211; Relat\u00f3rio dos auditores independentes sobre aplica\u00e7\u00e3o dos procedimentos de auditoria da \u201cPesquisa de Satisfa\u00e7\u00e3o de Benefici\u00e1rios de Planos de Sa\u00fade\u201d \u2013 <a href=\"https:\/\/www.economus.com.br\/wp-content\/uploads\/2019\/04\/Relat\u00f3rio-sobre-a-aplica\u00e7\u00e3o-dos-resultado-das-pesquisas-ANS_ECONOMUS-revisado-10-04-18.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Clique aqui para acessar<\/strong><\/a>.<\/p><p style=\"text-align: justify;\">&#8211; Parecer dos auditores independentes sobre o relat\u00f3rio da \u201cPesquisa de Satisfa\u00e7\u00e3o de Benefici\u00e1rios de Planos de Sa\u00fade\u201d \u2013 <a href=\"https:\/\/www.economus.com.br\/wp-content\/uploads\/2019\/04\/Parecer-dos-auditores-sobre-o-Relat\u00f3rio-da-pesquisa-de-satisfa\u00e7\u00e3o_Economus_2019.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Clique aqui para acessar<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a0a3cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a0a3cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b8cff7\" data-id=\"8b8cff7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2033c0 elementor-widget elementor-widget-image\" data-id=\"f2033c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"430\" height=\"749\" src=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2019\/04\/perguntas.jpg\" class=\"attachment-large size-large wp-image-7853\" alt=\"\" srcset=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2019\/04\/perguntas.jpg 430w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2019\/04\/perguntas-172x300.jpg 172w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Entre os dias 18 e 21 de mar\u00e7o de 2019, o Economus realizou a \u201cPesquisa de Satisfa\u00e7\u00e3o de Benefici\u00e1rios de Planos de Sa\u00fade\u201d, prevista no Programa de Qualifica\u00e7\u00e3o de Operadoras (PQO), da Ag\u00eancia Nacional de Sa\u00fade Suplementar \u2013 ANS, de acordo com a Instru\u00e7\u00e3o Normativa DIDES 60\/2015 e suas altera\u00e7\u00f5es. A empresa Data Censo, que&hellip;<\/p>\n","protected":false},"author":1,"featured_media":7860,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[38,1],"tags":[],"class_list":["post-7852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-saude","category-noticias"],"_links":{"self":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/posts\/7852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/comments?post=7852"}],"version-history":[{"count":4,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/posts\/7852\/revisions"}],"predecessor-version":[{"id":7861,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/posts\/7852\/revisions\/7861"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/media\/7860"}],"wp:attachment":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/media?parent=7852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/categories?post=7852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/tags?post=7852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}