{"id":21257,"date":"2025-05-15T10:37:28","date_gmt":"2025-05-15T13:37:28","guid":{"rendered":"https:\/\/portal.economus.com.br\/?page_id=21257"},"modified":"2025-05-23T12:00:03","modified_gmt":"2025-05-23T15:00:03","slug":"canais-de-atendimento-saude","status":"publish","type":"page","link":"https:\/\/cms1.com.br\/backup\/canais-de-atendimento-saude\/","title":{"rendered":"Canais de Atendimento &#8211; Sa\u00fade"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-21262 aligncenter\" src=\"https:\/\/cms1.com.br\/backup\/\/wp-content\/uploads\/2025\/05\/baner.jpg\" alt=\"\" width=\"1086\" height=\"250\" srcset=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/baner.jpg 1086w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/baner-300x69.jpg 300w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/baner-1024x236.jpg 1024w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/baner-768x177.jpg 768w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/baner-750x173.jpg 750w\" sizes=\"(max-width: 1086px) 100vw, 1086px\" \/><\/p>\n<p>A Central de Atendimento Sa\u00fade \u00e9 o principal canal de interlocu\u00e7\u00e3o do Instituto com os benefici\u00e1rios, prestadores da rede credenciada e representantes da Comunidade Economus. S\u00e3o atendidos solicita\u00e7\u00f5es, sugest\u00f5es, reclama\u00e7\u00f5es e elogios de diversos assuntos, tais como: extratos de despesas m\u00e9dicas, n\u00famero de carteirinha, 2\u00aa via de boletos banc\u00e1rios e demais servi\u00e7os.<\/p>\n<p>Confira abaixo, navegando pelas abas, todos os servi\u00e7os dispon\u00edveis:[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"advanced-tabs-desc-wrap-4401\" class=\"ult_tabs \" style=\" \" data-tabsstyle=\"style1\"\n data-titlebg=\"#BBE3E3\" data-titlecolor=\"#293B87\" data-fullheight=\"off\"\n data-titlehoverbg=\"#A3CBCB\" data-titlehovercolor=\"#ffffff\"\n data-rotatetabs=\"0\" data-responsivemode=\"Both\" data-animation=\"Slide\"\ndata-activetitle=\"#293B87\" data-activeicon=\"\" data-activebg=\"#BBE3E3\"  data-respmode=\"Tabs\" data-respwidth=\"400\" data-scroll = \"on\" data-activeindex=\"1\"><ul id=advanced-tabs-wrap-9297 class=\"ult_tabmenu style1 Style_4\" style=\"color:#ffffff;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-width:0px;\"><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;border-top-left-radius:8px;\">\n\t\t\t\t\t<a href=\"#1701890502899-0-5\" id=\"1701890502899-0-5\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Telefone<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1701890502938-0-9\" id=\"1701890502938-0-9\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Fale Conosco<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1701890502970-0-4\" id=\"1701890502970-0-4\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Chatbot<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1702386589448-3-4\" id=\"1702386589448-3-4\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">WhatsApp<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1747315101275-4-10\" id=\"1747315101275-4-10\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Ouvidoria<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#BBE3E3;border-color:#ffffff;border-width:2px;border-style:solid;border-top-right-radius:8px;\">\n\t\t\t\t\t<a href=\"#1748012386113-5-5\" id=\"1748012386113-5-5\" style=\"color:#293B87;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Fale com o Presidente<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><\/ul><div  data-ultimate-target='#advanced-tabs-desc-wrap-4401 .ult_tabcontent .ult_tab_min_contain  p'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"ult_tabcontent ult-responsive style1\" style=\"background-color:#ffffff;color:#74777b;\"><div class=\"ult_tab_min_contain \" >\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;.vc_custom_1747398968780{margin-bottom: 20px !important;}&#8221;]<span style=\"text-decoration: underline;\"><strong><span style=\"font-size: 14pt;\">0800 149 8000<\/span><\/strong><\/span> (para benefici\u00e1rios e prestadores)<\/p>\n<p>Hor\u00e1rio de atendimento: 24 horas.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]Fale Conosco Benefici\u00e1rio: clique&nbsp;<a href=\"https:\/\/saude.bennercloud.com.br\/CentralAtendimento\/Public\/index.aspx?ans=342611&amp;permitirAnonimo=false\" target=\"_blank\" rel=\"noopener\">aqui<\/a>&nbsp;para acessar.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]Clique&nbsp;<a href=\"https:\/\/economus.bennercloud.com.br\/PORTAL\/Login?ReturnUrl=%2fPORTAL%2f%3f\" target=\"_blank\" rel=\"noopener\">aqui<\/a>&nbsp;para ter acesso ao chatbot!<\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios:<\/strong>&nbsp;24h por dia, 7 dias por semana para assistente virtual. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <strong><u>08h \u00e0s 18h.<\/u><\/strong><\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis: <\/strong>resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, envio de documentos&nbsp;e consulta de guias de autoriza\u00e7\u00f5es m\u00e9dicas lan\u00e7adas nos \u00faltimos 15 dias.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]<span style=\"text-decoration: underline;\"><strong><span style=\"font-size: 14pt;\">N\u00famero do Whatsapp: (44) 3112-4820<\/span><\/strong><\/span><\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios:<\/strong> 24h por dia, 7 dias por semana.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis: <\/strong>resolu\u00e7\u00e3o de d\u00favidas,&nbsp;acesso a informa\u00e7\u00f5es gerais, envio de documentos&nbsp;e consulta de guias de autoriza\u00e7\u00f5es m\u00e9dicas lan\u00e7adas nos \u00faltimos 15 dias.<\/p>\n<p>Tamb\u00e9m \u00e9 poss\u00edvel acessar o canal, ligando no 0800 149 8000 para iniciar a&nbsp;conversa via Whatsapp.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o direto para benefici\u00e1rios, empregados e terceiros interagirem com o Economus.<\/p>\n<p>Por meio da Ouvidoria ser\u00e1 poss\u00edvel acolher, registrar, analisar e tratar de forma adequada, reclama\u00e7\u00f5es, rean\u00e1lise de procedimentos em sa\u00fade, elogios, sugest\u00f5es, e den\u00fancias sobre os servi\u00e7os prestados pelo Economus e sua rede credenciada, favorecendo a pr\u00e1tica de uma gest\u00e3o transparente.<\/p>\n<p>Cabe ressaltar que para registrar reclama\u00e7\u00f5es sobre produtos e servi\u00e7os do Instituto e rean\u00e1lise de procedimento em sa\u00fade, a Ouvidoria \u00e9 um canal de 2\u00aa inst\u00e2ncia, portanto, \u00e9 importante:<\/p>\n<ul>\n<li>Acessar inicialmente a Central de Relacionamento (0800-149-8000) que fornecer\u00e1 n\u00famero de protocolo e realizar\u00e1 todos os esfor\u00e7os para solucionar a ocorr\u00eancia dentro do prazo estipulado, conforme o tipo de solicita\u00e7\u00e3o.<\/li>\n<li>Caso a solu\u00e7\u00e3o n\u00e3o seja satisfat\u00f3ria, de posse do protocolo, o usu\u00e1rio poder\u00e1 fazer uso da Ouvidoria, que atuar\u00e1 como canal de 2\u00aa inst\u00e2ncia.<\/li>\n<\/ul>\n<p>Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=22\">aqui<\/a> para abrir um atendimento na Ouvidoria Sa\u00fade.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]Canal, via WhatsApp, direto com o presidente do Economus para envio de sugest\u00f5es de melhorias relacionadas ao Instituto.&nbsp;<\/p>\n<p><a href=\"https:\/\/wa.me\/message\/AF3KJOJTNU6FP1\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a>&nbsp;para enviar a sua mensagem ou adicione o n\u00famero (11) 94530-8134<\/p>\n<p>Caso a solicita\u00e7\u00e3o seja sobre quest\u00f5es do dia a dia, como atendimento, d\u00favidas sobre os planos, ou processos administrativos, utilize os demais canais desta p\u00e1gina.[\/vc_column_text]\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"ult_acord advanced-tabs-desc-wrap-4401\">\n   <div class=\"ult-tabto-accordion \" style=\"width:;\"\n    data-titlecolor=\"#293B87\"  data-titlebg=\"#BBE3E3\"\n     data-titlehoverbg=\"#A3CBCB\" data-titlehovercolor=\"#ffffff\" data-animation=\"Slide\"\n     data-activetitle=\"#293B87\" data-activeicon=\"\" data-activebg=\"#BBE3E3\" data-scroll = \"on\" data-activeindex=\"1\" >\n     <dl><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502899-0-5\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502899-0-5\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Telefone<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;.vc_custom_1747398968780{margin-bottom: 20px !important;}&#8221;]<span style=\"text-decoration: underline;\"><strong><span style=\"font-size: 14pt;\">0800 149 8000<\/span><\/strong><\/span> (para benefici\u00e1rios e prestadores)<\/p>\n<p>Hor\u00e1rio de atendimento: 24 horas.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502938-0-9\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502938-0-9\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Fale Conosco<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]Fale Conosco Benefici\u00e1rio: clique&nbsp;<a href=\"https:\/\/saude.bennercloud.com.br\/CentralAtendimento\/Public\/index.aspx?ans=342611&amp;permitirAnonimo=false\" target=\"_blank\" rel=\"noopener\">aqui<\/a>&nbsp;para acessar.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502970-0-4\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502970-0-4\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Chatbot<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]Clique&nbsp;<a href=\"https:\/\/economus.bennercloud.com.br\/PORTAL\/Login?ReturnUrl=%2fPORTAL%2f%3f\" target=\"_blank\" rel=\"noopener\">aqui<\/a>&nbsp;para ter acesso ao chatbot!<\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios:<\/strong>&nbsp;24h por dia, 7 dias por semana para assistente virtual. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <strong><u>08h \u00e0s 18h.<\/u><\/strong><\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis: <\/strong>resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, envio de documentos&nbsp;e consulta de guias de autoriza\u00e7\u00f5es m\u00e9dicas lan\u00e7adas nos \u00faltimos 15 dias.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1702386589448-3-4\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1702386589448-3-4\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]<span style=\"text-decoration: underline;\"><strong><span style=\"font-size: 14pt;\">N\u00famero do Whatsapp: (44) 3112-4820<\/span><\/strong><\/span><\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios:<\/strong> 24h por dia, 7 dias por semana.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis: <\/strong>resolu\u00e7\u00e3o de d\u00favidas,&nbsp;acesso a informa\u00e7\u00f5es gerais, envio de documentos&nbsp;e consulta de guias de autoriza\u00e7\u00f5es m\u00e9dicas lan\u00e7adas nos \u00faltimos 15 dias.<\/p>\n<p>Tamb\u00e9m \u00e9 poss\u00edvel acessar o canal, ligando no 0800 149 8000 para iniciar a&nbsp;conversa via Whatsapp.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1747315101275-4-10\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1747315101275-4-10\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Ouvidoria<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o direto para benefici\u00e1rios, empregados e terceiros interagirem com o Economus.<\/p>\n<p>Por meio da Ouvidoria ser\u00e1 poss\u00edvel acolher, registrar, analisar e tratar de forma adequada, reclama\u00e7\u00f5es, rean\u00e1lise de procedimentos em sa\u00fade, elogios, sugest\u00f5es, e den\u00fancias sobre os servi\u00e7os prestados pelo Economus e sua rede credenciada, favorecendo a pr\u00e1tica de uma gest\u00e3o transparente.<\/p>\n<p>Cabe ressaltar que para registrar reclama\u00e7\u00f5es sobre produtos e servi\u00e7os do Instituto e rean\u00e1lise de procedimento em sa\u00fade, a Ouvidoria \u00e9 um canal de 2\u00aa inst\u00e2ncia, portanto, \u00e9 importante:<\/p>\n<ul>\n<li>Acessar inicialmente a Central de Relacionamento (0800-149-8000) que fornecer\u00e1 n\u00famero de protocolo e realizar\u00e1 todos os esfor\u00e7os para solucionar a ocorr\u00eancia dentro do prazo estipulado, conforme o tipo de solicita\u00e7\u00e3o.<\/li>\n<li>Caso a solu\u00e7\u00e3o n\u00e3o seja satisfat\u00f3ria, de posse do protocolo, o usu\u00e1rio poder\u00e1 fazer uso da Ouvidoria, que atuar\u00e1 como canal de 2\u00aa inst\u00e2ncia.<\/li>\n<\/ul>\n<p>Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=22\">aqui<\/a> para abrir um atendimento na Ouvidoria Sa\u00fade.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1748012386113-5-5\" style=\"color:#293B87;;background-color:#BBE3E3;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1748012386113-5-5\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-9297 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Fale com o Presidente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]Canal, via WhatsApp, direto com o presidente do Economus para envio de sugest\u00f5es de melhorias relacionadas ao Instituto.&nbsp;<\/p>\n<p><a href=\"https:\/\/wa.me\/message\/AF3KJOJTNU6FP1\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a>&nbsp;para enviar a sua mensagem ou adicione o n\u00famero (11) 94530-8134<\/p>\n<p>Caso a solicita\u00e7\u00e3o seja sobre quest\u00f5es do dia a dia, como atendimento, d\u00favidas sobre os planos, ou processos administrativos, utilize os demais canais desta p\u00e1gina.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd>\n    \t<\/dl>\n    <!--<div class=\"extraborder\" style=\"background-color:#A3CBCB\"><\/div>-->\n<\/div>\n\n<\/div>[vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-18313\" src=\"https:\/\/cms1.com.br\/backup\/\/wp-content\/uploads\/2023\/12\/banner12-2.jpg\" alt=\"\" width=\"1000\" height=\"26\" srcset=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2.jpg 1000w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-300x8.jpg 300w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-768x20.jpg 768w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-750x20.jpg 750w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>Dica:<\/strong> antes de entrar em contato com a Central de Atendimento, consulte o Portal Economus e verifique se sua solicita\u00e7\u00e3o pode ser resolvida no <a href=\"https:\/\/economus.bennercloud.com.br\/PORTAL\/\" target=\"_blank\" rel=\"noopener\">autoatendimento sa\u00fade. <\/a>Para realizar o acesso \u00e9 necess\u00e1rio cadastrar login e senha.<\/p>\n<p><strong>Ouvidoria<\/strong>: a Ouvidoria poder\u00e1 ser acionada para esclarecer e solucionar conflitos n\u00e3o atendidos pelos canais de atendimento habituais. Para registrar a sua solicita\u00e7\u00e3o em segunda inst\u00e2ncia, clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=22\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] A Central de Atendimento Sa\u00fade \u00e9 o principal canal de interlocu\u00e7\u00e3o do Instituto com os benefici\u00e1rios, prestadores da rede credenciada e representantes da Comunidade Economus. S\u00e3o atendidos solicita\u00e7\u00f5es, sugest\u00f5es, reclama\u00e7\u00f5es e elogios de diversos assuntos, tais como: extratos de despesas m\u00e9dicas, n\u00famero de carteirinha, 2\u00aa via de boletos banc\u00e1rios e demais servi\u00e7os. Confira&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-21257","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/comments?post=21257"}],"version-history":[{"count":9,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21257\/revisions"}],"predecessor-version":[{"id":21316,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21257\/revisions\/21316"}],"wp:attachment":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/media?parent=21257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}