{"id":21251,"date":"2025-05-15T10:27:09","date_gmt":"2025-05-15T13:27:09","guid":{"rendered":"https:\/\/portal.economus.com.br\/?page_id=21251"},"modified":"2025-10-24T10:45:01","modified_gmt":"2025-10-24T13:45:01","slug":"canais-de-atendimento-previdencia","status":"publish","type":"page","link":"https:\/\/cms1.com.br\/backup\/canais-de-atendimento-previdencia\/","title":{"rendered":"Canais de Atendimento &#8211; Previd\u00eancia"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-21264 aligncenter\" src=\"https:\/\/cms1.com.br\/backup\/\/wp-content\/uploads\/2025\/05\/banner2.jpg\" alt=\"\" width=\"1086\" height=\"250\" srcset=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/banner2.jpg 1086w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/banner2-300x69.jpg 300w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/banner2-1024x236.jpg 1024w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/banner2-768x177.jpg 768w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2025\/05\/banner2-750x173.jpg 750w\" sizes=\"(max-width: 1086px) 100vw, 1086px\" \/><\/p>\n<p>A Central de Atendimento Previd\u00eancia \u00e9 o principal canal de interlocu\u00e7\u00e3o do Instituto com os participantes e representantes da Comunidade Economus. S\u00e3o atendidos solicita\u00e7\u00f5es, sugest\u00f5es, reclama\u00e7\u00f5es e elogios dos assuntos de previd\u00eancia, empr\u00e9stimo e demais servi\u00e7os.<\/p>\n<p>Confira abaixo, navegando pelas abas, todos os servi\u00e7os dispon\u00edveis:[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"advanced-tabs-desc-wrap-9457\" class=\"ult_tabs \" style=\" \" data-tabsstyle=\"style1\"\n data-titlebg=\"#84a6b9\" data-titlecolor=\"#ffffff\" data-fullheight=\"off\"\n data-titlehoverbg=\"#003fa6\" data-titlehovercolor=\"#ffffff\"\n data-rotatetabs=\"0\" data-responsivemode=\"Both\" data-animation=\"Slide\"\ndata-activetitle=\"#ffffff\" data-activeicon=\"\" data-activebg=\"#003fa6\"  data-respmode=\"Tabs\" data-respwidth=\"400\" data-scroll = \"on\" data-activeindex=\"1\"><ul id=advanced-tabs-wrap-6034 class=\"ult_tabmenu style1 Style_4\" style=\"color:#ffffff;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-width:0px;\"><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;border-top-left-radius:8px;\">\n\t\t\t\t\t<a href=\"#1701890502899-0-5\" id=\"1701890502899-0-5\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Telefone<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1701890502938-0-9\" id=\"1701890502938-0-9\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Fale Conosco<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1701890502970-0-4\" id=\"1701890502970-0-4\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Chatbot<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1702386589448-3-4\" id=\"1702386589448-3-4\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">WhatsApp<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1747315101275-4-10\" id=\"1747315101275-4-10\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Ouvidoria<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4  \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#84a6b9;border-color:#ffffff;border-width:2px;border-style:solid;border-top-right-radius:8px;\">\n\t\t\t\t\t<a href=\"#1748011883129-5-0\" id=\"1748011883129-5-0\" style=\"color:#ffffff;;  \" class=\"ult_a \">\n\t\t\t\t\t   <span class=\"ult_tab_main  Both \">\n\t\t\t\t\t    <span class=\"ult_tab_section\">\n\t\t\t\t\t  \t\t<span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult-responsive\" style=\"\">Fale com o Presidente<\/span>\n\t\t\t\t\t\t   \t<span class=\"aio-icon none ult_tab_iconright\" style=\"color:#74777b;font-size:15px;\">\n\t\t\t\t\t\t   \t<i class=\"   ult_tab_icon\"  ><\/i>\n\t\t\t\t\t\t   <\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t   <\/span>\n\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><\/ul><div  data-ultimate-target='#advanced-tabs-desc-wrap-9457 .ult_tabcontent .ult_tab_min_contain  p'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"ult_tabcontent ult-responsive style1\" style=\"background-color:#ffffff;color:#74777b;\"><div class=\"ult_tab_min_contain \" >\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;.vc_custom_1747398833048{margin-bottom: 20px !important;}&#8221;]<span style=\"text-decoration: underline; font-size: 14pt;\"><strong>3003-3592<\/strong><\/span><\/p>\n<p>Hor\u00e1rio: 09:00 \u00e0s 18:00.<\/p>\n<p>Segunda \u00e0 sexta em dias \u00fateis.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text][\/vc_column_text][vc_column_text css=&#8221;&#8221;]Acesse <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimentoNeo\" target=\"_blank\" rel=\"noopener\">aqui<\/a> e entre em contato![\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a> e fa\u00e7a o login para ter acesso ao chatbot!<\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios<\/strong>:&nbsp;24h por dia, 7 dias por semana para atendimento automatizado. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <span style=\"text-decoration: underline;\"><strong>09h \u00e0s 18h<\/strong><\/span>.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis<\/strong>: resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, emiss\u00e3o de extratos, demonstrativos, informes de rendimentos, declara\u00e7\u00e3o de IR e boleto para contribui\u00e7\u00e3o adicional.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]<span style=\"text-decoration: underline; font-size: 14pt;\"><strong>N\u00famero do WhatsApp: (11) 5026-6313<\/strong><\/span><\/p>\n<p>Atendimento: automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios<\/strong>:&nbsp;24h por dia, 7 dias por semana para atendimento automatizado. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <span style=\"text-decoration: underline;\"><strong>09h \u00e0s 18h<\/strong><\/span>.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis<\/strong>: resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, emiss\u00e3o de extratos, demonstrativos, informes de rendimentos, declara\u00e7\u00e3o de IR e boleto para contribui\u00e7\u00e3o adicional.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o direto para participantes, empregados e terceiros interagirem com o Economus.<\/p>\n<p>Por meio da Ouvidoria ser\u00e1 poss\u00edvel acolher, registrar, analisar e tratar de forma adequada, reclama\u00e7\u00f5es, elogios, sugest\u00f5es, favorecendo a pr\u00e1tica de uma gest\u00e3o transparente.<\/p>\n<ul>\n<li>Acessar inicialmente a Central de Relacionamento (3003 3592) que fornecer\u00e1 n\u00famero de protocolo e realizar\u00e1 todos os esfor\u00e7os para solucionar a ocorr\u00eancia dentro do prazo estipulado, conforme o tipo de solicita\u00e7\u00e3o.<\/li>\n<li>Caso a solu\u00e7\u00e3o n\u00e3o seja satisfat\u00f3ria, de posse do protocolo, o usu\u00e1rio poder\u00e1 fazer uso da Ouvidoria, que atuar\u00e1 como canal de 2\u00aa inst\u00e2ncia.<\/li>\n<\/ul>\n<p>Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=21\">aqui<\/a> para abrir um atendimento na Ouvidoria Previd\u00eancia.[\/vc_column_text]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_column_text css=&#8221;&#8221;]Canal, via WhatsApp, direto com o presidente do Economus para envio de sugest\u00f5es de melhorias relacionadas ao Instituto.&nbsp;<\/p>\n<p><a href=\"https:\/\/wa.me\/message\/AF3KJOJTNU6FP1\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a>&nbsp;para enviar a sua mensagem ou adicione o n\u00famero (11) 94530-8134<\/p>\n<p>Caso a solicita\u00e7\u00e3o seja sobre quest\u00f5es do dia a dia, como atendimento, d\u00favidas sobre os planos, ou processos administrativos, utilize os demais canais desta p\u00e1gina.[\/vc_column_text]\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"ult_acord advanced-tabs-desc-wrap-9457\">\n   <div class=\"ult-tabto-accordion \" style=\"width:;\"\n    data-titlecolor=\"#ffffff\"  data-titlebg=\"#84a6b9\"\n     data-titlehoverbg=\"#003fa6\" data-titlehovercolor=\"#ffffff\" data-animation=\"Slide\"\n     data-activetitle=\"#ffffff\" data-activeicon=\"\" data-activebg=\"#003fa6\" data-scroll = \"on\" data-activeindex=\"1\" >\n     <dl><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502899-0-5\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502899-0-5\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Telefone<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;.vc_custom_1747398833048{margin-bottom: 20px !important;}&#8221;]<span style=\"text-decoration: underline; font-size: 14pt;\"><strong>3003-3592<\/strong><\/span><\/p>\n<p>Hor\u00e1rio: 09:00 \u00e0s 18:00.<\/p>\n<p>Segunda \u00e0 sexta em dias \u00fateis.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502938-0-9\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502938-0-9\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Fale Conosco<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text][\/vc_column_text][vc_column_text css=&#8221;&#8221;]Acesse <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimentoNeo\" target=\"_blank\" rel=\"noopener\">aqui<\/a> e entre em contato![\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1701890502970-0-4\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1701890502970-0-4\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Chatbot<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a> e fa\u00e7a o login para ter acesso ao chatbot!<\/p>\n<p>Atendimento:&nbsp;automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios<\/strong>:&nbsp;24h por dia, 7 dias por semana para atendimento automatizado. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <span style=\"text-decoration: underline;\"><strong>09h \u00e0s 18h<\/strong><\/span>.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis<\/strong>: resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, emiss\u00e3o de extratos, demonstrativos, informes de rendimentos, declara\u00e7\u00e3o de IR e boleto para contribui\u00e7\u00e3o adicional.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1702386589448-3-4\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1702386589448-3-4\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]<span style=\"text-decoration: underline; font-size: 14pt;\"><strong>N\u00famero do WhatsApp: (11) 5026-6313<\/strong><\/span><\/p>\n<p>Atendimento: automatizado\/humano<\/p>\n<p><strong>Hor\u00e1rios<\/strong>:&nbsp;24h por dia, 7 dias por semana para atendimento automatizado. Para atendimento com um de nossos especialistas, de segunda a sexta-feira (\u00fateis), das <span style=\"text-decoration: underline;\"><strong>09h \u00e0s 18h<\/strong><\/span>.<\/p>\n<p><strong>Principais servi\u00e7os dispon\u00edveis<\/strong>: resolu\u00e7\u00e3o de d\u00favidas, acesso a informa\u00e7\u00f5es gerais, emiss\u00e3o de extratos, demonstrativos, informes de rendimentos, declara\u00e7\u00e3o de IR e boleto para contribui\u00e7\u00e3o adicional.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1747315101275-4-10\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1747315101275-4-10\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Ouvidoria<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]A Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o direto para participantes, empregados e terceiros interagirem com o Economus.<\/p>\n<p>Por meio da Ouvidoria ser\u00e1 poss\u00edvel acolher, registrar, analisar e tratar de forma adequada, reclama\u00e7\u00f5es, elogios, sugest\u00f5es, favorecendo a pr\u00e1tica de uma gest\u00e3o transparente.<\/p>\n<ul>\n<li>Acessar inicialmente a Central de Relacionamento (3003 3592) que fornecer\u00e1 n\u00famero de protocolo e realizar\u00e1 todos os esfor\u00e7os para solucionar a ocorr\u00eancia dentro do prazo estipulado, conforme o tipo de solicita\u00e7\u00e3o.<\/li>\n<li>Caso a solu\u00e7\u00e3o n\u00e3o seja satisfat\u00f3ria, de posse do protocolo, o usu\u00e1rio poder\u00e1 fazer uso da Ouvidoria, que atuar\u00e1 como canal de 2\u00aa inst\u00e2ncia.<\/li>\n<\/ul>\n<p>Clique <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=21\">aqui<\/a> para abrir um atendimento na Ouvidoria Previd\u00eancia.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd><dt class=\"\">\n        \t<a class=\"ult-tabto-actitle withBorder ult_a\" id=\"1748011883129-5-0\" style=\"color:#ffffff;;background-color:#84a6b9;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;border-bottom-color:#ffffff;border-bottom-width:2px;border-bottom-style:solid;\" href=\"#1748011883129-5-0\">\n        \t\t<i class=\"accordion-icon\"><\/i>\n        \t\t\t<span class=\"ult_tab_main ult_ac_mainBoth\">\n\t\t\t\t\t   <span  data-ultimate-target='#advanced-tabs-wrap-6034 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text ult_acordian-text ult-responsive\" style=\";color:inherit \" >Fale com o Presidente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t   <div class=\"aio-icon none \" style=\"color:#74777b;font-size:15px;\" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\">\n\t\t\t\t\t   <i class=\"    ult_tab_icon\"  ><\/i>\n\t\t\t\t\t   <\/div>\n\t\t\t\t\t<\/a><\/dt>\n            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t            <div class=\"ult-tabto-acontent\" style=\"background-color:#ffffff;color:#74777b;\">\n\t\t\t               [vc_column_text css=&#8221;&#8221;]Canal, via WhatsApp, direto com o presidente do Economus para envio de sugest\u00f5es de melhorias relacionadas ao Instituto.&nbsp;<\/p>\n<p><a href=\"https:\/\/wa.me\/message\/AF3KJOJTNU6FP1\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a>&nbsp;para enviar a sua mensagem ou adicione o n\u00famero (11) 94530-8134<\/p>\n<p>Caso a solicita\u00e7\u00e3o seja sobre quest\u00f5es do dia a dia, como atendimento, d\u00favidas sobre os planos, ou processos administrativos, utilize os demais canais desta p\u00e1gina.[\/vc_column_text]\n\t\t\t            <\/div>\n        \t<\/dd>\n    \t<\/dl>\n    <!--<div class=\"extraborder\" style=\"background-color:#003fa6\"><\/div>-->\n<\/div>\n\n<\/div>[vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-18313\" src=\"https:\/\/cms1.com.br\/backup\/\/wp-content\/uploads\/2023\/12\/banner12-2.jpg\" alt=\"\" width=\"1000\" height=\"26\" srcset=\"https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2.jpg 1000w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-300x8.jpg 300w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-768x20.jpg 768w, https:\/\/cms1.com.br\/backup\/wp-content\/uploads\/2023\/12\/banner12-2-750x20.jpg 750w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>Dica:<\/strong> Antes de entrar em contato com a Central de Atendimento, consulte o Portal Economus e verifique se sua solicita\u00e7\u00e3o pode ser resolvida no <a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/\" target=\"_blank\" rel=\"noopener\">autoatendimento previd\u00eancia.<\/a> Para realizar o acesso \u00e9 necess\u00e1rio cadastrar login e senha.<\/p>\n<p><strong>Ouvidoria<\/strong>: a Ouvidoria poder\u00e1 ser acionada para esclarecer e solucionar conflitos n\u00e3o atendidos pelos canais de atendimento habituais. Para registrar a sua solicita\u00e7\u00e3o em segunda inst\u00e2ncia, clique&nbsp;<a href=\"https:\/\/www.economus.com.br\/AutoAtendimento\/Relacionamento\/NovoAtendimento?canalatendimento=21\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.<\/p>\n<p>&nbsp;[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] A Central de Atendimento Previd\u00eancia \u00e9 o principal canal de interlocu\u00e7\u00e3o do Instituto com os participantes e representantes da Comunidade Economus. S\u00e3o atendidos solicita\u00e7\u00f5es, sugest\u00f5es, reclama\u00e7\u00f5es e elogios dos assuntos de previd\u00eancia, empr\u00e9stimo e demais servi\u00e7os. Confira abaixo, navegando pelas abas, todos os servi\u00e7os dispon\u00edveis:[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;&#8221;]Dica: Antes de entrar em contato com&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-21251","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/comments?post=21251"}],"version-history":[{"count":15,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21251\/revisions"}],"predecessor-version":[{"id":21588,"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/pages\/21251\/revisions\/21588"}],"wp:attachment":[{"href":"https:\/\/cms1.com.br\/backup\/wp-json\/wp\/v2\/media?parent=21251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}